How to log a ticket via Whatsapp

Created by Brian Ward, Modified on Wed, 15 Jun, 2022 at 8:15 AM by Brian Ward

The school has enabled Whatsapp access for the ticket system to make logging a ticket easier for all stakeholders.


How to add the Helpdesk and log a ticket.


Create a contact with the number as 053 831 1559 in WhatsApp and save it as a familiar name for IT related queries


Send a message to the contact describing your IT related query and a number will be assigned to your chat.


Please note that the messages are delayed and this platform is not meant to be used as a direct chat with the support agents but nearly a means to log a request for assistance.


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